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Cancellation of Order before Dispatch
The Company hereby informs User that User's receipt of an electronic or other form of order confirmation does not signify the Company's acceptance of User's order, nor does it constitute confirmation of the Company's offer to sell. The Company reserves the right at any time after receipt of User's order to accept or decline User's order for any reason. The Company further reserves the right any time after receipt of User's order, after prior notice to User, to supply less than the quantity User ordered of any item. User's order will be deemed accepted by the Company upon shipment of products or performance of services that User has ordered as indicated by the Company's servers. Title to goods and all risk of loss passes to User upon delivery to the common carrier. The Company may require additional verifications or information before accepting any order.
Cancellation Policy for Store Pick Up Service
The order for purchase of the Products placed by the User using the Store Pick Up Service can be cancelled by the User at the Store on approval by the Store manager on the sole condition that the User makes a fresh purchase at the Store. Further, the amount paid by the User for the cancelled order will be refunded to the User after deduction of Two (2%) Percent cancellation fee.
Exchange / Replacement for Home Delivery after Dispatch of Products (Only in case of defective, damage and dead on arrival or what you have got is different from what you have ordered)
The User will be bound by the return policy of the Company and shall not hold the Company liable for any loss that she/ he may incur due to cancellation of the order.
Store Pick-up or Non- Replaceable Products -
Certain products shall not be replaceable or exchangeable such as
It is expressly provided that if any Store Pick-up Replaceable Products are not available with the Store, the money shall be refunded to the User in accordance with the Refund Policy of the Company as set out herein.
GRIEVANCE OFFICER
In case of any escalation of customer service enquiries with regards to defects in products or complaints with services you are free to contact our grievance officer at the below address
NAME : SUMA REDDY
EMAIL ADDRESS : sumareddy@bajajelectronics.in
We value the dignity of your privacy and want you to feel comfortable using our web site. We admire your trust in www.bajajelectronics.com and make sure your information is dealt carefully and sensibly. WE DO NOT SELL OR RENT YOUR PERSONAL INFORMATION TO THIRD PARTIES FOR THEIR MARKETING PURPOSES.
Governing Law
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Hyderabad, Telangana, India.
Interpretation Of Number And Genders
The Terms herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof", "hereto", "hereunder" and words of similar import refer to the Terms as a whole.
Report Abuse
As per these Terms, users are solely responsible for every material or content uploaded on to the Website. We do not review the contents in any way before they appear on the Website. We do not verify, endorse or otherwise vouch for the contents of any user or any content generally posted or uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to info@bajajdigital.com
Cancellation of Order before Dispatch
The Company hereby informs User that User's receipt of an electronic or other form of order confirmation does not signify the Company's acceptance of User's order, nor does it constitute confirmation of the Company's offer to sell. The Company reserves the right at any time after receipt of User's order to accept or decline User's order for any reason. The Company further reserves the right any time after receipt of User's order, after prior notice to User, to supply less than the quantity User ordered of any item. User's order will be deemed accepted by the Company upon shipment of products or performance of services that User has ordered as indicated by the Company's servers. Title to goods and all risk of loss passes to User upon delivery to the common carrier. The Company may require additional verifications or information before accepting any order.
Cancellation Policy for Store Pick Up Service
The order for purchase of the Products placed by the User using the Store Pick Up Service can be cancelled by the User at the Store on approval by the Store manager on the sole condition that the User makes a fresh purchase at the Store. Further, the amount paid by the User for the cancelled order will be refunded to the User after deduction of Two (2%) Percent cancellation fee.
Exchange / Replacement for Home Delivery after Dispatch of Products (Only in case of defective, damage and dead on arrival or what you have got is different from what you have ordered)
The User will be bound by the return policy of the Company and shall not hold the Company liable for any loss that she/ he may incur due to cancellation of the order.
Store Pick-up or Non- Replaceable Products -
Certain products shall not be replaceable or exchangeable such as
It is expressly provided that if any Store Pick-up Replaceable Products are not available with the Store, the money shall be refunded to the User in accordance with the Refund Policy of the Company as set out herein.
GRIEVANCE OFFICER
In case of any escalation of customer service enquiries with regards to defects in products or complaints with services you are free to contact our grievance officer at the below address
NAME : Suma Reddy
EMAIL ADDRESS : sumareddy@bajajelectronics.in
Cancellation of Order before Dispatch
The Company hereby informs User that User's receipt of an electronic or other form of order confirmation does not signify the Company's acceptance of User's order, nor does it constitute confirmation of the Company's offer to sell. The Company reserves the right at any time after receipt of User's order to accept or decline User's order for any reason. The Company further reserves the right any time after receipt of User's order, after prior notice to User, to supply less than the quantity User ordered of any item. User's order will be deemed accepted by the Company upon shipment of products or performance of services that User has ordered as indicated by the Company's servers. Title to goods and all risk of loss passes to User upon delivery to the common carrier. The Company may require additional verifications or information before accepting any order.
Cancellation Policy for Store Pick Up Service
The order for purchase of the Products placed by the User using the Store Pick Up Service can be cancelled by the User at the Store on approval by the Store manager on the sole condition that the User makes a fresh purchase at the Store. Further, the amount paid by the User for the cancelled order will be refunded to the User after deduction of Two (2%) Percent cancellation fee.
Exchange / Replacement for Home Delivery after Dispatch of Products (Only in case of defective, damage and dead on arrival or what you have got is different from what you have ordered)
The User will be bound by the return policy of the Company and shall not hold the Company liable for any loss that she/ he may incur due to cancellation of the order.
Store Pick-up or Non- Replaceable Products -
Certain products shall not be replaceable or exchangeable such as
It is expressly provided that if any Store Pick-up Replaceable Products are not available with the Store, the money shall be refunded to the User in accordance with the Refund Policy of the Company as set out herein.
GRIEVANCE OFFICER
In case of any escalation of customer service enquiries with regards to defects in products or complaints with services you are free to contact our grievance officer (HEAD OF ONLINE) at the below address
NAME : SUMA REDDY
EMAIL ADDRESS : sumareddy@bajajelectronics.in
1. Bajaj Electronics Gift Cards (GC) are issued by BE
2. The GC can be redeemed online against Sellers listed on www.bajajelectronics.com only
3. A GC can be purchased on www.bajajelectronics.com using the following payment modes only - Credit Card, debit card and Net Banking.
4. GCs can be redeemed by selecting the payment mode as Gift Card. GC payment option is not available for a single order with multiple sellers
5. GCs cannot be used to purchase other GCs, GCs cannot be used to purchase Bajaj Electronics First subscriptions
6. If the order value exceeds the GC amount, the balance must be paid by Credit Card/Debit Card/Internet Banking. Cash on Delivery payment option cannot be used to pay the balance amount
7. If the order value is less than the amount of the GC, the outstanding balance (after deduction of order value) will reflect under the same GC and can be used for subsequent transactions
8. GCs will expire after 12 months from the date of issue and any corresponding unused balance shall be forfeited thereafter
9. GCs cannot be redeemed for Cash or Credit
10. You can combine and use a maximum of 15 Gift Cards per order. They can be combined with promotional codes
11. You are solely responsible for the safety and security of the GC. Bajajdigital.com or BE is not responsible for any acts of omission or commission if card is lost, stolen or used without
12. You are solely responsible for the safety and security of the GC. Bajajdigital.com or BE are not responsible for any acts of omission or commission if card is lost, stolen or used without permission. Once the GC has been sent to you, you are bound to protect the GC PIN or GC number as confidential. In the event of any misuse of GC due to loss of any such confidential details due to the fault of the purchaser, BE shall not be responsible for the same and no refund can be issued.
13. BE assume no responsibility for the products purchased using the GCs and any liability thereof is expressly disclaimed.
14. Validity of GCs cannot be extended, new GCs cannot be provided against the expired/unused Gift Cards.
15. In the event the beneficiary/Know Your Customer (KYC) details as per Reserve Bank of India (RBI) Guidelines are found to be incorrect/insufficient, BE retains the right to cancel the GC issued.
16. GCs are a Prepaid Instrument subjected to regulations by Reserve Bank of India. BE will be legally required to share the details of the purchase of the GCs and transaction undertaken using the GC.
The issuer is also required to share the Know Your Customer (KYC) details of the purchaser/ redeemer of the GC with RBI or such statutory authorities, as per statutory guidelines issued from time to time. BE may contact the purchaser of the GC in this regard.
17. There is no fee or other charges associated with GC purchase.
18. GCs cannot be reloaded or resold.
No Warranty for Free items
1. Free gifts given with any of the Product purchased from the Website will not be exchanged and/or covered under any kind of warranty.
Discount Coupon Code (DC) Terms & Conditions: -
By clicking the “Confirm/I Accept/Submit/Make Payment button stated above (“Confirmation Tab”) these clickable Terms and Conditions (“Terms”) and entering the one-time password sent by BFL (“OTP”), I am expressing my interest in availing loan from Bajaj Finance Limited (“BFL”) for purchase of product from the website of the e-commerce partner (“E-Tailer”), I hereby agree and acknowledge that I (i) am at least 18 years of age, (ii) can understand, read and write in the English language, (iii) have read, understood and agree to be bound by these Terms. I hereby represent, understand, confirm, acknowledge and agree:
That my action of entering the OTP sent by BFL and clicking on the Confirmation Tab constitutes a valid acceptance by me of the Terms contained herein and creates a binding and enforceable agreement between me and BFL.
That all the particulars and information provided by me for availing this loan from BFL (“Loan”) are true, correct, complete and up-to-date in all respects and that I have not withheld any information whatsoever from BFL as may be required for availing loan from BFL.
That I have an Existing Member Identification card (“EMI Card”) issued by BFL, which enables the purchase of products or availing services including but not limited to apparel, holiday/travel packages, footwear, groceries, kitchen appliances and accessories from E-Tailer, on Loan from BFL.
That I have read and understood the Master Terms and Conditions applicable to loans for Consumer Durable, Digital, Life Style Products & EMI Cards available at: https://www.bajajfinserv.in/terms-and-conditions-ecomm.pdf (“Master Terms”), as are in force now or from time to time and agree to comply with and be bound by the said Master Terms.
That all the documents required to be submitted for availing the Loan, shall be submitted by me to BFL in the form and manner as may be prescribed by BFL and the same shall be true, correct, complete, and up-to-date in all respects.
That in case the information given by me is found incorrect or false, then the same shall affect this Loan and all my future loan applications to BFL. That the Loan shall be assigned to me as per BFL’s sole discretion and internal policies and the same is subject to further revision at BFL’s sole discretion. BFL shall not be liable in any manner whatsoever for such revision or cancellation of the Loan limit.
To keep my credentials including the login id and password/PIN issued by BFL and/or reset by me(“Credentials”), as confidential and shall not share the same with any third party. Any use or misuse of the Credentials including the transactions carried out using the Credentials shall be my sole responsibility and BFL shall not be held responsible for any loss/damage incurred on account of such use, misuse, and/or transactions.
That transmission of information through the internet is not a secure means of sending information and the same may be subject to tampering and unauthorized access, fraudulently or mistakenly written, altered or sent, and not be received in whole or in part by the intended recipient and which may affect the availability and performance of this online facility provided by BFL. I shall not hold BFL liable for any loss/damage, whether direct or indirect, arising out of or resulting from such tampering and unauthorized access, frauds, mistakes, etc.
To authorize BFL to exchange or share information and details relating to Loan to its group companies and other third-party agents/representatives as may be required or as it may deem fit for the purpose of facilitating this Loan application and/or related offerings or other products/ services that I may apply for from time to time. I shall not hold BFL (or any of its group companies or its/their agents/representatives) liable for the use/sharing of such information.
That by clicking the Confirmation Tab, I hereby provide consent for receiving communications from BFL, its group companies, agents/ representatives in relation to this Loan including promotional communications through any mode (including without limitation through telephone calls / SMSs / emails). I confirm that I shall not challenge receipt of such communications as unsolicited communication, defined under TRAI Regulations on Unsolicited Commercial Communications.
That BFL is not an issuer/provider of the products purchased/services availed by the Customer from E-Tailer. Accordingly, BFL shall not be responsible for the quality or any assurances and/or representations made in relation to such products/services provided by the E-Tailer. Further BFL shall not be liable for any delay in delivery or non-delivery of product and/or with respect to the quantity, quality, conditions, fitness, suitability, or otherwise whatsoever of such product/services.
That for concluding the Loan transaction for the purchase of product/service from E-Tailer, Convenience fees as mentioned on this https://bit.ly/2TGFsgn and as communicated to the Customer on his/her registered mobile number, with BFL, would be charged for each transaction and the same would be added to my first equated monthly installment for such Loan transaction.
The products that are bought using EMI card from the E-Tailer are subject to the specific product cancellation policy of the E-Tailer.
That partial cancellation of any purchase made using Bajaj Finserv EMI within the cancellation period will result in the reduction of the tenure of the loan availed through the EMI amount will remain the same.
EMI processing may take up to 8 working days. In case the total amount due has not been paid in full, finance charges as applicable (currently, between 3.50%- 3.60% per month i.e. 42-43.2% annualized) on card balances may apply until the EMI is converted & posted to the card. The latest rates are available at https://www.online.citibank.co.in/portal/newgen/cards/tab/creditcards_tc.htm
What is 'My Account'? How do I update my information?
‘My Account’ helps you process your orders and transactions. It also helps you:
i. Manage/edit your personal data
ii. Change your password
How do I know my order has been confirmed?
Once the payment for your order has been authorized and received, you will be sent an email with the details of your order.This will also include a unique Order ID number.
How do I pay for my Bajaj Electronics purchase?
There are multiple payment methods designed for your convenience. You can use Internet Banking and Cash on Delivery. We also accept Visa, MasterCard and Maestro credit and debit cards.
What is Cash on Delivery (C-o-D)?
With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
How do I pay using a credit card / debit card?
a. Credit cards
i. We accept payments made using Visa and MasterCard credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.
b. Debit cards
i. We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.
How safe is it to use my credit card / debit card on Bajaj Electronics?
a. Bajaj Electronics uses the 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.
b. All credit card and debit card payments on Bajaj Electronics are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additionallayer of security through identity verification.
How do I check the current status of my orders?
a. You can review the status of your orders and other related information in the 'My Account' section. In the ‘My Account’ page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.
What is the policy on Gift Cards?
a. Bajaj Electronics Gift Cards (GC) are issued by Bajaj Electronics.
b. The GC can be redeemed online against Sellers listed on www.bajajelectronics.com only.
c. A GC can be purchased on www.bajajelectronics.com using the following payment modes only - Credit Card, Debit Card and Net Banking.
How many Gift Cards can I purchase?
a. You can combine and use a maximum of 15 Gift Cards per order. They can be combined with promotional codes.
b. Please not that GCs will expire after 12 months from the date of issue and any corresponding unused balance shall be forfeited thereafter
When and how can an order be cancelled?
a. User shall be entitled to cancel an order of any Product, booked on the Website, by placing a "Cancel Order" request, by logging a call within 24 hours to the Bajaj Electronics Customer Support:+91 8688860000
b."Cancel Order" can be placed anytime after booking of order but before status of order changes into "handed over to courier" on the Website.
Are there any hidden costs on the items sold here?
a. No. There are no hidden charges on any of your Bajaj Electronics purchases. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
How are the items packaged?
a. Products sold here are shipped in packages with waterproof plastic wrap and all electronics are safely secured with bubble wrap.
What is the estimated time of delivery?
a. We follow a strict 24-hour delivery system. This however, does not apply in case of natural calamities or any unforeseen situations. In any case, we will keep you informed about the delivery status.
Can I track the delivery of my order?
a. As we only work with reputed courier partners, you will be provided a Tracking ID for your order by the respective courier service.
How does the Returns Policy work?
a. Products can be returned by User only by registering lodging a 'Return' request' by logging a call on the Company’s 24 hours Bajaj Electronics Customer Care.
An item has to be returned. How will it be picked up?
a. Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
b. Wherever possible Bajaj Electronics will facilitate the pick-up of the item. In case the pick-up cannot be arranged through Bajaj Electronics, you can return the item through a third-party courier service. Return fees are borne by the Seller.
When are returns not possible?
a. If the return request is made outside the specified time frame
b. The product is not in the same condition as you had received it
c. Defective products that covered under the manufacturer’s warranty
d. Products with tampered or missing serial numbers
e. If anything is missing from the package you’d received. Like price tags, labels, original packing and accessories
When can I apply for refunds?
a. In order to provide you with a hassle-free shopping experience, you will be issued a refund if a replacement for your product cannot be provided.
How will the refund be made available after cancellation?
a. The money will be refunded back to the payment mode chosen by you or the account that was originally used to make the transaction.
What are the products that cannot be replaced or exchanged?
a. Products that are not replaceable or exchangeable are:
i. Products such as desktops, laptops, peripherals, gaming hardware, handy-cams, digital cameras, mobile phones, fixed phones mp3 players, accessories, large appliances, LCD's, TV's, home theatre systems and other entertainment products.
ii. Any products sold under Special offers or Promotional Schemes.
iii. Personal care products will not be replaced for hygiene reasons.
iv. Free gifts will not be replaced and/or covered under any kind of warranty.
b. It is expressly provided that if any Store Pick-up Replaceable Products are not available with the Store, the money shall be refunded to the User in accordance with the Refund Policy of the Company as set out herein.
